Refund Policy

Last Updated: August 8, 2025

Part 1: Policy Overview

Welcome to use our service! We are committed to providing you with high-quality AI image processing services. This Refund Policy details our principles and procedures for handling refunds. Please read this policy carefully before purchasing any subscription or credits. purchasing or using our services implies that you have fully understood and agreed to the contents of this policy.

Part 2: Non-Refundable Principles

Please note that due to the nature of digital goods and the immediate costs associated with AI computing resources, our services are generally non-refundable.

Once you have successfully purchased a subscription plan or credits, the corresponding computing resources and service permissions are immediately allocated to your account. Therefore, we do not support refunds for the following reasons:

Change of mind: You simply regretted the purchase or decided you no longer need the service.
Unused credits: You purchased credits but did not use them or did not use them up.
Partial use: You only used the service for part of the subscription period.
Dissatisfaction with functional limitations: You are dissatisfied with the function performance that has been clearly stated or the generation effect is within the reasonable error range of AI technology.

Part 3: Exceptions for Refunds

Although we adhere to the principle of non-refundability, we may consider refunds on a case-by-case basis in the following exceptional circumstances:

Duplicate Charges: Due to a system error on our payment processing platform, you were charged multiple times for the same order.
Service Unavailability: Due to a major technical failure on our end, the service was completely unavailable for more than 24 consecutive hours, preventing you from using the service you purchased properly.
Fraudulent Transactions: Your account was stolen and used for unauthorized purchases (you need to provide a police report or bank proof).

Part 4: How to Request a Refund

If you believe your situation meets the above exceptions, you can submit a refund request within 7 days of the purchase date.

Contact Information: Please send an email to [email protected].
Required Information: Please include your order number, purchase date, account email, and a detailed reason for the refund (including relevant screenshots or evidence) in the email.

Part 5: Processing of Refund Requests

Review: We will review your request within 3-5 business days after receiving it.
Result Notification: Regardless of whether the requested is approved or rejected, we will notify you of the result via email.
Refund arrival: If your refund request is approved, the refund will be returned to your original payment method. The arrival time depends on your bank or credit card issuer, usually taking 5-10 business days.

Part 6: Subscription Cancellation

Cancel anytime: You can cancel the auto-renewal of your subscription at any time in your account settings.
Effect: After cancellation, your subscription will continue to be valid until the end of the current billing cycle. You will not be charged for the next cycle.
No refund: Cancellation of auto-renewal does not trigger a refund of fees already paid for the current cycle.

Part 7: Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]